Refund and Return Policy

Refund and Return Policy at Senior Agency

At Senior Agency Furniture Shop, we specialize in quality furniture, safes, lockers, and customized products. Due to the nature of our products and procurement process, we follow a strict no-refund, no-return, and no-cancellation policy.

Please read this policy carefully before placing an order.

1. No Refund Policy

All sales are final.
We do not provide refunds under any circumstances once an order has been placed.
This includes but is not limited to:
- Change of mind
- Incorrect product selection
- Price difference after purchase
- Delays caused by logistics or external factors

2. No Return Policy

We do not accept returns of any products sold on https://www.senioragency.in.
Furniture, safes, lockers, and heavy products are sourced, handled, and delivered based on confirmed customer orders.
Returned products cannot be resold due to safety, hygiene, and handling concerns.

3. No Order Cancellation

Orders cannot be cancelled once placed, whether online, by phone, or in-store.
Once payment is completed and the order is confirmed, it is immediately processed and cannot be reversed.

4. Product Inspection at Delivery

Customers are strongly advised to inspect the product at the time of delivery.
Any visible damage during transit must be reported immediately at the time of delivery to the delivery personnel.
Signing the delivery receipt confirms that the product has been received in acceptable condition.

Please note: Reporting after delivery completion will not be eligible for replacement or compensation.

5. Manufacturing Defects & Warranty

Any manufacturing defect or functional issue (if applicable) is covered only under the manufacturer’s warranty, not under our refund or return policy.
Warranty terms, coverage, and duration vary by brand and product.
Senior Agency Furniture Shop will assist customers in coordinating with the manufacturer or authorized service center where possible.

6. Product Information Disclaimer

Product images, colours, finishes, and dimensions shown on the website are for reference purposes only.
Minor variations may occur due to lighting, screen resolution, or manufacturer updates.
Such variations shall not be considered grounds for return, refund, or cancellation.

7. Custom, Special-Order & Installed Products

Custom-made, special-order, bulk-order, or installed products are strictly non-refundable and non-returnable.
Once installation or delivery is initiated, no claims will be entertained.

8. Shipping & Delivery Delays

Delivery timelines provided are estimated and may vary due to logistics, traffic conditions, or unforeseen circumstances.
Delays do not qualify for cancellation, refund, or compensation.

9. Customer Responsibility

By placing an order on senioragency.in, the customer confirms that:

They have reviewed product specifications carefully
They understand the no refund, no return, no cancellation policy
They agree to accept the product as ordered

10. Policy Acceptance

Placing an order on our website constitutes full acceptance of this Refund and Return Policy.
No exceptions shall be made under any circumstances.

11. Contact Information

For any product-related queries before placing an order, please contact us:

📧 info@senioragency.in
📞 +91 98210 12193

We strongly encourage customers to clarify all details prior to purchase.